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52 - How Frustration Led to a $400K/Month Call Center Business with Donald Spann
Nikonomics - The Economics of Small Business
Navigating Technology in Call Center Operations
This chapter delves into the technical and operational facets of managing a call center, focusing on essential technology and software for effective communication and customer service. The speakers discuss the benefits of established software solutions like Five9 and RingCentral, while also addressing the challenges and costs of developing custom systems.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode