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Introduction
This book is not the victory of an idea, but of a friendship that we have found more meaningful than any idea in the world of business. It has made our lives rich and our worlds more beautiful. We believe passionately in the ideas in this book. These ideas are not for those whose ambition in life is to get by or merely to survive. That was never an interest of ours. But if you want to make a difference, to create a company that builds a future where customers, employees, shareholders, and society win, read on.