Customer Experience author Elizabeth Dixon on the CX that makes an impact
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The Customer Experience Is the Overflow of the Employee Experience
The customer experience is, quite simply, the overflow of the employee experience. It's critical that we go, ahay, our culture is going to be impacted by the things that we're modelling and creating. And so just like you said it, the customer experience is never going to be better than the employee experiences.
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