2min chapter

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How to Complain Productively

Hidden Brain

CHAPTER

Is There a Solution to Talking About Unfairness?

When we reach out to others for help, we're actually not looking for someone to reframe the problem for us. Having someone tell you that there are solutions gets rid of the negative effects of talking about unfairness. In this study and another experiment, we looked at to what extent does the listener impact our outcomes with the supervisor? And what we found is when you talk to someone who reframes the situation, who suggests that maybe you should look at it from the supervisor's perspective, that the positive effect on anger and the negative effect on hope go away.

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