Patrick Lencioni on Training Leaders and The Five Dysfunctions of a Team
Elevate with Robert Glazer
The Dangers of the Vocal Minority and Dealing with Feedback in Companies
This chapter explores the challenges of dealing with the vocal minority and anonymous feedback in a company. It delves into the difficulty of discerning between one loud person and multiple individuals with the same concern and suggests that sometimes it's better for those individuals to leave rather than changing the entire company. The importance of staying true to a company's culture is exemplified through Southwest Airlines' response to a complaint about jokes during the safety check.
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