Evolving Engagement and the Role of AI in Marketing

This chapter explores the transition from consultative interactions to independent management on a software platform as users grow familiar with its features. It highlights the significance of in-person check-ins, future strategies involving consumer insights and AI, and aims to clarify content marketing processes through advanced technology.

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Summary

Cohley is a software platform that helps consumer brands generate content, including photos, videos, and product reviews. It focuses on creating content that fosters connection and trust between brands and consumers throughout the consumer journey. Cohley facilitates the relationship between brands and creators, allowing brands to tap into a network of over 100,000 creators. The platform also integrates with various channels and provides tools for brands to communicate directly with creators and approve assets. Cohley's business model involves a base license fee for using the platform and incremental spend directly to the creator. The platform secures content rights in perpetuity for brands, addressing a pain point in the market. UGC and influencer marketing are related but distinct concepts. UGC refers to content created by ordinary people, while influencer marketing involves leveraging the influence of individuals with large followings. The shift towards UGC and influencer marketing is driven by the need for scalable, high-quality content that resonates with consumers and builds trust. In this conversation, Tom and Sean discuss the value of user-generated content (UGC) in marketing and how Cohley, Tom's company, helps brands leverage UGC to drive engagement and conversions. They explore the different channels where brands can use UGC, such as social media, e-commerce websites, and even TV ads. They also discuss the importance of quality UGC and how it can provide information, social proof, and confidence to consumers. Tom shares how Cohley helps brands measure success by aligning content with strategic initiatives and key metrics. The conversation concludes with a discussion on the future of Cohley, including partnerships with platforms like Amazon and the use of AI to optimize content creation and decision-making.

Takeaways

Cohley is a software platform that helps consumer brands generate content, including photos, videos, and product reviews.

The platform focuses on creating content that fosters connection and trust between brands and consumers throughout the consumer journey.

Cohley facilitates the relationship between brands and creators, allowing brands to tap into a network of over 100,000 creators.

The platform integrates with various channels and provides tools for brands to communicate directly with creators and approve assets.

Cohley's business model involves a base license fee for using the platform and incremental spend directly to the creator.

UGC and influencer marketing are related but distinct concepts, with UGC referring to content created by ordinary people and influencer marketing involving leveraging the influence of individuals with large followings.

The shift towards UGC and influencer marketing is driven by the need for scalable, high-quality content that resonates with consumers and builds trust. User-generated content (UGC) is a valuable tool for brands to drive engagement and conversions.

UGC can be used on various channels, including social media, e-commerce websites, and TV ads.

Quality UGC provides information, social proof, and confidence to consumers.

Brands can measure success by aligning content with strategic initiatives and key metrics.

The future of Cohley includes partnerships with platforms like Amazon and the use of AI to optimize content creation and decision-making.

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