The WealthAbility Show with Tom Wheelwright, CPA cover image

Client Attraction & Ambassador Retention

The WealthAbility Show with Tom Wheelwright, CPA

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Elevating Customer Experience Through Employee Training

This chapter delves into the criticality of training employees in customer service, stressing on the significance of hiring individuals with the right attitude. Examples from organizations like the Minnesota Vikings and Ritz-Carlton are used to illustrate how daily rituals and positive reinforcement contribute to exceptional customer service.

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