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SYSK Choice: Understanding Time and Space & The Steps to a Perfect Apology

Something You Should Know

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Apologies and Relationships

In medicine, an apology has a very powerful effect in that a patients and their families feel better. There's the potential for less malpractice suit, fewer malpractice suits. I think that is profound yesthe interesting thing to me about apologies is, if it does so much good, why is it so hard?

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