USDS head Mina Hsiang wants Big Tech’s best minds to help fix the government
Decoder with Nilay Patel
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Bridging the Digital Divide in Government Services
This chapter explores the contrasting experiences of younger and older generations with government technology, emphasizing the challenges of user engagement and trust. It highlights the need for improved digital experiences and the potential of AI to enhance service delivery. Additionally, the chapter discusses hiring strategies for the US Digital Service to address technology and user experience challenges in public service.
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