The Art of Creative Ontrepanor Ship Podcast

Every employee gets that question, and we score it. It's a willingness to recommend the firm. And when it's not a great score, like if it's in the fives or something, then something is wrong. The source of the issues is management, leadership all the way back to the kind of people that you're hiring and then what you're doing with them after they jump aboard. Yes, it's on you. You hire them, you lead them, you manage them. You put up with them. You don't work to improve them,. You don't let them go, et cetera.