The Challenge of 'Inshitification' and Its Impact on Businesses and Users

This chapter delves into the concept of 'inshitification' and how it affects businesses and users. It explores the detrimental effects of prioritizing business customers over users, leading to the eventual collapse of platforms. The chapter also suggests two principles to address this issue: the respect of the end-to-end principle and the right of exit for dissatisfied users.

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