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Katie's New Insights on Change
Katie's able to write a book with new insights on Change because she specialises in doing research at scale, working with big organisations who serve vast swathes of the population. She and her team test different nudges in these huge mega studies. So we can do sort of cross benefit analysis more easily than a traditional scientist would. Consider Jim members who might wish they were exercising more regularly. Bank customers who may wish they were saving a bit more for retirement or for an emergency. Customers of a pharmacy or even patients of a doctor's office who might wishing they were achieving some more of their health goals.