Episode 280: User Interviewing Techniques with Steve Portigal
UI Breakfast: UI/UX Design and Product Strategy
Navigating User Interviews
This chapter explores the duality of anxiety and excitement that comes with conducting user interviews, comparing the experience to prototype testing in product development. The speakers discuss essential preparations, including crafting a question guide and understanding participant dynamics, while also embracing the unpredictability of each conversation. Techniques for adapting to various communication styles and extracting deeper insights through follow-up questions are emphasized as key components of a successful interview process.
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