Join Susie Harrison, Head of Content at CX Today, as she sits down with William Rubio, Chief Revenue Officer at CallTower, to explore the powerful convergence of UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service).
In this interview, we dive into how this convergence is reshaping enterprise communications strategies, enhancing customer and employee experiences, and enabling scalable, integrated ecosystems for digital transformation.
William shares expert insights on:
The role of UCaaS/CCaaS in building agile communication systems
Key considerations for IT leaders evaluating converged platforms
Common misconceptions about merging UC and contact center environments
The future of AI and automation in amplifying the value of converged UCaaS/CCaaS stacks
Whether you're an IT leader, business strategist, or tech enthusiast, this video offers valuable perspectives on the future of enterprise communications.
