#443: Healthy Clients: Designing Client Experience, with Nkoyo-Ene Effiong
Lawyerist Podcast
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Designing a Client Experience
Coya F. Young is director of law practice management for the state bar of Georgia. She helps lawyers start scale and shut down their law practice with less stress. Coya: For many clients, you may be their first experience with the legal system. We need to recognize that what we do is really hard for our clients.
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Transcript
