Episode 496: Leaders and Leadership
Breaking Banks
The Importance of Simplifying the Onboarding Experience
More than 75% of originations through the platform have zero touch by a human. The other areas we really apply AI now are how do we best target marketing outreach so that we get the highest propensity customer who's going to convert at the lowest cost. And then probably the most nascent area for us is where you best see the risk in your current portfolio? How can you identify the delinquent customers and improve your ability to serve them? None of these robots will replace humans right away, but they could one day.
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