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Customizable Dining Experience at Pepper Lunch: Expansion and Operations
The chapter explores Pepper Lunch's highly customizable dining concept, where customers can design their dishes on a hot plate, choose ingredients, and sauces. It delves into the challenges and success factors of this unique dining concept, including the brand's expansion plans into the U.S. market and the operational strategies they implement, such as pre-prepped ingredients and detailed training programs for employees.