16min chapter

Good Work with Barrett Brooks cover image

How 3.7 Million Words Built a Career: Lessons from Patrick McKenzie

Good Work with Barrett Brooks

CHAPTER

The Complexity of Property Crime and Customer Service

This chapter delves into the intricacies of property crime, particularly why items like Tide detergent are targeted for theft, and the interplay between legitimate and illegitimate markets. The speaker shares their journey through various roles, emphasizing the effects of automated systems and cost control in customer service environments. Additionally, it highlights the systemic challenges faced by call center workers and the ongoing undervaluation of labor in industries like coffee supply chains.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode