How 3.7 Million Words Built a Career: Lessons from Patrick McKenzie
Good Work with Barrett Brooks
The Complexity of Property Crime and Customer Service
This chapter delves into the intricacies of property crime, particularly why items like Tide detergent are targeted for theft, and the interplay between legitimate and illegitimate markets. The speaker shares their journey through various roles, emphasizing the effects of automated systems and cost control in customer service environments. Additionally, it highlights the systemic challenges faced by call center workers and the ongoing undervaluation of labor in industries like coffee supply chains.
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