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LLMs in conversational AI platforms with Kore.ai
VUX World
The Importance of Large Language Models in Analytics
I think there's an okari has this capabilities but broadly the third party tooling that aims to fill this gap seems to lack a little bit in terms of being able to look at 3000 conversations and drill into those conversations. Where did people get confused where were live agent escalations happening where is their kind of confusion in our model you know what is actually the business results of these conversations happening. When you throw a large language model into that equation although you're only using it to draw on content that's been approved and signed off you're using it predominantly which I think is smart as a last resort in live conversations. But still there is an element there of a large language models that does its
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