3min chapter

HR Leaders cover image

How to Empower Your People to Drive Innovation, with Dan Strode

HR Leaders

CHAPTER

The Role of Technology in Creating a Culture?

The key principle is to embrace technology rather than run away from it. McKinsey did a study and they found for every one job that was destroyed, 2.6 jobs were created. Since ATMs came out in the 1970s, populations increased 21%. The branches have increased 57%. It's because the technology made it lower cost to serve customers. If we can have that mindset of embracing technology, using it to help us, that will be a good outcome.

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