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#57 Sheila Heen: Decoding Difficult Conversations
The Knowledge Project with Shane Parrish
The Challenge of Having a Difficult Conversation
In difficult conversations, we usually have a whole bunch of feelings going on. And the challenge is that often if we're having a difficult conversation, by the time it's become a difficult convers we really have two problems. We've got a surface problem that we need to solve that we disagree about. But underneath that, we've got a second problem, which is how we each feel ated by the other.
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