How to Keep Handcrafted When a Company Gets Bigger

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Brian Chesky: It's instinctive in all of us that we want to think about another person. But when I came to Silicon Valley, it was all about hypergrowth and scale. And so what ended up happening is you would end up editing your imagination. You'd be afraid to imagine something if you couldn't ever imagine scaling it. A hundred people love you than a million people that just sort of like you.

After guiding the company through a near-death experience, Airbnb’s Brian Chesky talks with Rapid Response host Bob Safian about what he learned and how responding to a crisis both reveals your character and teaches you what’s most important. Recorded live on stage at the Masters of Scale Summit in San Francisco.

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