Episode 218: Donnovan Simon stops Dillon in his tracks with one simple saying.
⏱️ Timestamps:
00:00:00 - Intro
00:02:03 - Customer success in tough times
00:02:57 - The global pressure on CS teams
00:03:23 - CS’s role in driving company stability
00:04:19 - CS metrics under executive scrutiny
00:05:10 - Legacy views vs. revenue accountability
00:05:56 - Why leadership must understand CS value
00:06:32 - Evolution toward revenue ownership
00:07:14 - Retention cost vs. acquisition cost
00:08:06 - Margin is king
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Donnovan Simon:
Donnovan's LinkedIn: https://www.linkedin.com/in/donnovan-simon-584924a/
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