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Talking Customer Centricity with Wharton Professor, Peter Fader (ENCORE)

RESTAURANT STRATEGY

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Integrating Customer Data for Restaurant Success

This chapter explores the challenges and importance of integrating customer data from reservation and POS systems in restaurants, emphasizing the RFM model to understand customer behavior. It highlights the need for small businesses to balance daily operations with long-term strategies to enhance customer value and improve overall business health.

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