Banking Transformed with Jim Marous cover image

Building an Emotional Connection in Banking

Banking Transformed with Jim Marous

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Marketing and Customer Experience in the Digital Age

Marketing really plays a very large role in terms of, you know, from an adigional perspective and looking at a customer at level strategy. So we do, and we are very alined to the overall organization on digital. And marketing just is the part of the organization that actually interacts with those customers when they're not on our own channels. I think it's an and, and that's absolutely what we talk to our colleagues about, whether they're in marketing or their store employees.

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