Rethinking Repair: Jason Fried
Rethink Moments with Rachel Botsman
00:00
The Importance of Tone in Communications
Many base camp employees took the decision to walk away from the company. To repair trust with those who stayed, there had to be a deep acceptance that the trust that would form again over time, would be different than what had existed before. "We just began to communicate more about what we were thinking and how we were feeling," says Anyers.
Transcript
Play full episode
