The Art of Serving: Building Relationships in Sales

Are You Leveraging the Powerful Combo of Brilliance and Resilience? 

In today's challenging environment, it's not enough for leaders to just "bounce back"—the real question is, how can you thrive? How can you create a culture where your team's brilliance is unleashed, and their resilience strengthened? 

In this dynamic episode of The Learn-It-All Podcast, hosts Darren Bridgett and Damon Lembi chat with Simon T. Bailey, a world-renowned expert in personal and professional development. Simon shares actionable strategies to help leaders tap into their own brilliance and resilience while fostering the same attributes in their teams. 

Tune in for fresh insights on how to unlock your team's full potential and why combining brilliance and resilience is the key to long-term success. 

This Episode Covers: 

• How brilliance and resilience together can transform your leadership approach 
• Practical tips for fostering emotional intelligence and creating a culture of psychological safety 
• Actionable strategies to boost resilience, both personally and within your team 
• Lessons from Disney on creating exceptional employee and customer experiences 
• The critical role of middle managers in building a resilient workforce 
• Practical advice for leaders to help their teams thrive during challenging times 

Episode Highlights:  

(00:00) Introduction to Simon T. Bailey – Darren introduces Simon T. Bailey, sharing his impressive background and career transition from Disney to becoming a keynote speaker and thought leader in brilliance and resilience. 

(01:29) Defining Brilliance – Simon explains what brilliance means and why it’s essential in today’s world, along with research insights on how creativity and intelligence can be unlocked in the workplace. 

(03:21) Simon’s Journey to Brilliance – Simon shares his story of working at Disney, making a career pivot, and how resilience and brilliance became his focus. 

(07:56) The Disney Difference – Simon tells a story from Disney’s The Lion King that illustrates how leaders can “plus up” the employee and customer experience. 

(09:28) Taking the Leap – Simon discusses the courage it took to leave Disney and pursue his passion for speaking, training, and consulting. 

(19:12) Developing Middle Managers – Simon emphasizes the importance of middle management in fostering a culture of resilience and brilliance within organizations. 

(22:09) Archetypes in the Workplace – Simon introduces the personality archetypes from his book Resilience at Workand explains how leaders can better support their teams by understanding these archetypes. 

(37:59) Serving vs. Selling – Simon shares a story about Arnold Palmer and the importance of focusing on emotional connection and service in sales. 

About Simon:  

Simon T. Bailey is a globally recognized keynote speaker, coach, and author who helps individuals and organizations unlock their brilliance and resilience. With over two decades of experience and a background at Disney, Simon has worked with more than 2,400 organizations worldwide. Through books, speeches, and coaching, Simon captivates the lives of countless individuals around the globe, inspiring them to lead better, stay curious, and embrace a growth mindset. He has been featured in Success Magazine’s Top 25 People Who Will Help You Reach Your Business and Life Goals and is a sought-after keynote speaker on the Leaders Hum Top 200 Power List for 2023. Simon is also the author of Resilience at Work: How to Coach Yourself into a Thriving Future.  

Resources Referenced: 

• Simon T. Bailey’s LinkedIn Profile: https://www.linkedin.com/in/simontbailey/ 
• Simon T. Bailey’s Website: https://www.simontbailey.com/ 
• Simon’s Books: https://simontbailey.shop/ 

Podcast Contact: Podcast Contact Information: 

Website: www.learnit.com 

Email: podcast@learnit.com 

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