Do You Have a Call Center?

Dale: I can give you dozens of examples. A business process management client wanted to double the revenue in five years. After just three months of practising these mine sets and skills like r d m and the six kills, they went from never getting selected as a finalist firm to consistently being included in the final two to three clients. We used to hate to call it your call center. Now every time we call your people. We have a great experience. So something good is going on.