Navigating AI Education and Implementation

This chapter explores the challenges of teaching AI amidst the vast amount of information available, advocating for clarity and knowledge distillation. It highlights the importance of understanding application areas for AI solutions within the Salesforce ecosystem and introduces a structured framework for evaluating the need for AI agents in business. Additionally, the chapter underscores the significant role of curiosity in enhancing the learning experience, emphasizing the relationship between technology and business value.