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The NEDA's Discussion of Chatbots
The NEDA says that they were not and are not planning on replacing humans with chatbots, but it does sound that like that in the midst of this staff shake up after their union their unionization effort. But it does sound like this chatbot was the only resource that they had to offer the public. So they might say that they weren't intending to replace humans with this bot, but subsequently that's like kind of what happened,. whether that was their intention or not.