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Coffee versus cafe? India is poised at an inflection point

Two by Two

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Café Chains and Quick Commerce: Navigating Brand Dynamics

This chapter explores the complex relationship between café chains and quick commerce delivery services, using a recent split between a major delivery service and a coffee brand as a case study. It highlights consumer behavior's impact on brand positioning and pricing, particularly in the evolving coffee market in India, where convenience often takes precedence over brand loyalty. The discussion also examines how subscription services and mobile apps can foster customer loyalty amidst changing consumer preferences.

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