Episode 302 - Grenfell Tower
RedHanded
00:00
The Unbelievable Chaos of the Grenfell Tower
Emergency call operators in the Stratford control room hadn't seen a single image of what was actually happening at Grenfell. They continued to underplay the severity of the situation to trapped residents who were desperately phoning them. The emergency operators would note which flats they received calls from, then communicate that information to a command unit at the tower. But deep in the burning concrete building, radios were completely overwhelmed and therefore not working. In his mind, extinguishing the flames was still the only way to minimize loss of life, not a full evacuation.
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