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CRO TripActions, Carlos Delatorre: The Science of Sales

Grit

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The Dynamics of Sales Relationships

This chapter explores the crucial role of relationships in the sales process, arguing that while they help initiate contact, skills like curiosity and empathy are far more important for lasting success. The discussion highlights the value of face-to-face interactions for building rapport and understanding individual customer needs, particularly in a world of abundant information. It also emphasizes the necessity of adapting sales strategies to foster effective communication and collaboration, even as the work environment transitions to remote settings.

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