2min chapter

This is Product Management cover image

296 - Customer-Led Growth is Product Management

This is Product Management

CHAPTER

Using Communities in Com - What It Means for You

CNN.com is using communities to connect with customers and get feedback from them. In response to this pandemic, the company created a community for people to talk about their job losses and family members being sick. It's become a key part of our ongoing voice of customer program and our ongoing research.

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