SaaS - Why Can't I Talk to a Human Being?

Zoya: Why can't I talk to a human being in any SaaS company? We're switching to HubSpot because I love HubSpot. We pay Marketo like $100,000 a year. How many of you can go on your intercom or drift or whatever you use and it's going to say someone will be back to you in 60 seconds,. none of you, right? It's criminal and as expensive as it is. Zoya: What advice do you have for bootstrapped companies that are having trouble sort of selling their mission, their story to investors? Well, okay, let me break it up into two points. 1) Don't think you're