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381 Competing on Thought Leadership by Robert Buday

The Marketing Book Podcast

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How to Listen to Your Employees and Customers

Bob Greene: The people we should listen most to are our employees and the people who pay the checks are customers. Those employees know quite a bit if you want to take the time and listen to what they're seeing, he says. A lot of times they'll share it and nothing's being done. That sounds like an opportunity to me. Amen.

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