The Importance of Understanding When to Step In

When I first started at Smart Sheet, you actually wasn't fully accepted and like embraced there. And so our boss, Kit Unger, who is now the SVP of design at mural, really evangelized UX. She would invite engineers and anyone else who wanted to show up and they would be in another room. Then we'd have the interview or whatever. Every single time she did a contextual inquiry where they go on site, they would bring engineers along. You can see this massive shift in the way that engineers approach design.