#191 CEO & Co-Founder Intercom, Eoghan McCabe: Second Beginning
Grit
Navigating Growth and Transformation in Technology Companies
The chapter delves into the challenges faced during the growth of a technology company, emphasizing the importance of maintaining a small company mindset while expanding. The discussion focuses on attracting top talent through a culture of risk-taking and personal connection with the leadership team, highlighting the difference between hired CEOs and founders in driving growth and innovation. The conversation also explores the transformative impact of AI on knowledge work and customer service, showcasing how automation improves efficiency and allows human agents to focus on more creative tasks.
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