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You Need to Let That Customer Go
If you are the owner of a company or the manager of a division, I want you to listen to me very closely. Turn the volume up and if you're watching this on YouTube, look directly into my eyes. There's never been a time where I've fired somebody ever where one week later, maybe two weeks later, I haven't been extremely thankful that I did so. You can hire another person. You just have to take some ownership over what you're doing and what your business is doing and make it happen.