Rapid Response: Cultivate loyalty at every level, with Chewy’s Sumit Singh and former Exos CEO Sarah Robb O’Hagan
Masters of Scale
00:00
The Loyalty Connection
This chapter explores the critical link between employee engagement and customer loyalty, emphasizing how aligned values and genuine interactions foster strong relationships. By showcasing real-life examples, it illustrates the importance of cultivating emotional connections and the impact of exceptional customer care on business success.
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