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7min chapter
Rapid Response: Cultivate loyalty at every level, with Chewy’s Sumit Singh and former Exos CEO Sarah Robb O’Hagan
Masters of Scale
The Loyalty Connection
This chapter explores the critical link between employee engagement and customer loyalty, emphasizing how aligned values and genuine interactions foster strong relationships. By showcasing real-life examples, it illustrates the importance of cultivating emotional connections and the impact of exceptional customer care on business success.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode