Optimizing the Planning and Scheduling of Your Workforce

There are a lot of opportunities for organizations to use existing technologies they have in place better and or invest in new technologies that have a relatively low acquisition cost. The whole area of maximizing the utilization of your workforce, increasing first time fixed rates, eliminating unnecessary travel,. those are areas that I would say some companies have truly, truly optimized but a lot have not. And then a couple other really big areas I think are around looking at how do we increase self service and what that looks like in each particular business.