Real Relationships Real Revenue - Audio Edition | Invest in Relationships to Build Your Business and Your Career cover image

Cracking the Code to Great Conversations with Behavioral Scientist, Alison Wood Brooks

Real Relationships Real Revenue - Audio Edition | Invest in Relationships to Build Your Business and Your Career

CHAPTER

The Art of Conversational Engagement

This chapter focuses on the importance of meaningful conversations with clients, introducing the 'topic pyramid' to navigate discussions from small talk to deeper connections. It emphasizes the role of questions, particularly follow-up inquiries, in enhancing dialogue and fostering relationships. Through practical examples and research insights, the speakers illustrate how curiosity and active listening can transform interactions and build stronger connections.

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