Beyond the Code: Deploying Empathy • Michele Hansen & Hannes Lowette
GOTO - The Brightest Minds in Tech
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Being Wrong
The most important part of being able to deploy empathy with our customers is actually deploying that empathy on ourselves first. Recognizing that first is incredibly important because if you try to push that away, the feeling will only grow stronger. And then so if you can build a culture where it's okay to be wrong, I think back to the team that I was on before I was a full-time entrepreneur, it got to that point where it was acceptable and even encouraged to be wrong.
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