"I can look for something on Amazon and have it shipped to my door tomorrow... so why wouldn't employees want a similar experience with their healthcare?" - Amanda Volner
Can artificial intelligence actually make healthcare feel more human?
Amanda Volner, AVP of Broker Partnerships at Healthee, joins the show for a deep dive into the real role of AI in the benefits industry. We discuss how artificial intelligence is a powerful tool to augment our abilities, but why uniquely human skills like critical thinking, building relationships, and understanding "the question behind the question" are more valuable than ever.
Amanda breaks down how Healthee is using AI to create "hyper-personalized" healthcare experiences for members, from navigating benefits to finding cost-effective pharmacy solutions. We explore how modern engagement platforms are essential for communicating with a decentralized workforce and how AI can be trained to match your own voice and tone.
The conversation also explores the human side of a demanding career, from the challenges of being a single mother in this industry to navigating sobriety in professional settings.
Tune in for a fascinating look at the intersection of AI, healthcare, and what it truly means to be human in our industry.
Chapters:
(00:00:00) Making Healthcare More Human...Using AI
(00:01:09) The One Thing AI Still Can't Do
(00:04:36) Understanding "The Question Behind the Question"
(00:26:02) The Future of "Hyper-Personalized" Healthcare
(00:37:07) Using AI to Lower Prescription Costs
(00:50:12) Balancing a Demanding Career and Family
(01:02:32) Navigating Sobriety in the Benefits World
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