CNLP 575 | Horst Schulze Sets the Record Straight on The Origin of "My Pleasure" and Chick-Fil-A, The Secret to Staying Curious, Fit and Contributing at Age 84, and The Power of Not Being Average.
The Carey Nieuwhof Leadership Podcast
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How to Instill the Virtue of Customer Service in Your Organization
The Ritz-Carlton has a culture where customer service is everybody's job. The company wants to be seen as the finance service organization in the world, he says. "We want to be defined as the world"
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