The AI & CX Connection: Smart Tech, Real Talk, and a Few Giggles with Alice Shabazian | Let's Laugh About It
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Embracing AI for Operational Excellence
This chapter explores the transformative impact of technology on operational processes, with a focus on tools like Gorgeous and ChatGPT. The speakers share personal experiences of overcoming inefficiencies and highlight how learning new skills and leveraging AI can enhance workplace efficiency. They also discuss their individual journeys and the intertwined themes of personal growth, career transitions, and the role of AI in customer experience.
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