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Ep 300: How Not to Grow an 8-Figure Business (Obvi Panel - C-Suite Preview)

DTC Podcast

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Automating the Customer Experience Too Much

Customer service is going to be the first sort of domino to fall in terms of like being totally replaced by AI. You have a note here about how automating too much of your customer experience can be a detrimental experience not being personal enough. What's a way that you did that? Like, give me an example of where you automated the customer experience too much.

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