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How to Be a Successful Product Manager by Google PM

The Product Podcast

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The Importance of Listening to Your Customers

In my book, it's the customer. So if you're always working towards finding the right solution for a customer problem, I personally don't worry about competition. What gets me worried is when I worry about competition, because of commercialization stuff, you're discounting the product. How can you respond? Like, they are opening for a customer segment, or a channel that we're not after. And what needs to happen here is, again, the hypothesis. It's toast with customer segmentation, right? But then we have these segments, you gotta choose, okay, which segment is actually more profitable to me? Where are the most problems that I can solve? And you can

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