Human Centered Design In AI | Helen and Dave Edwards, cofounders of Sonder Studio
Infinite Curiosity Pod with Prateek Joshi
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The Frontier of Customer Service Is Changing All the Time
Law and radiology as a proxy for medicines that are thin into customer service. People who work with AI will replace those who don't, he says. The lesson is that you've got to get good at working with AI. Some people won't even know that they're working with AI because it's so well designed.
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Transcript
