i think great service will never go fully out of style, right? Mether. There's an art to that. And it's awonderful hospitality experience to have it. The reason why in europe and asia, that happened more quickly is because credit card rates, there are so many basis points less. So constlyam iyou want a billion dollar business, convince the credit cart companies that that is a dying thing. I can actually give you a one % discount if you just pay with the talk at and it goes right into the restaurant. Amazing. Checking whes by past them altogether.
Nick Kokonas joins to discuss his his company Tock (10:50), his world-class restaurant group Alinea (0:54), how restaurants can improve their operating leverage (18:05), digital experiences augmenting hospitality (39:41), why tipping needs to be replaced (44:50), the labor supply (56:16), inflation (1:00:27), employee health and more!